:root{--nhs-blue: #005eb8;--nhs-dark-blue: #003087;--nhs-bright-blue: #0072ce;--nhs-focus: #ffeb3b;--nhs-focus-amber: #ffb81c;--nhs-green: #007f3b;--nhs-green-hover: #00662f;--nhs-red: #d5281b;--nhs-white: #ffffff;--nhs-black: #212b32;--nhs-grey-1: #4c6272;--nhs-grey-3: #aeb7bd;--nhs-grey-4: #d8dde0;--nhs-page-bg: #f0f4f5;--accenture-purple: #a100ff;--ribbon-height: 52px;--font-stack: "Frutiger W01", Arial, sans-serif}*{box-sizing:border-box}html,body{margin:0;padding:0;background:var(--nhs-page-bg);font-family:var(--font-stack);color:var(--nhs-black);-webkit-font-smoothing:antialiased}.app-root{min-height:100dvh;padding-top:var(--ribbon-height);display:flex;justify-content:center;align-items:flex-start;background:var(--nhs-page-bg)}.phone-frame{position:relative;width:100%;max-width:430px;height:calc(100dvh - var(--ribbon-height));background:var(--nhs-white);display:flex;flex-direction:column;box-shadow:0 0 0 1px var(--nhs-grey-4),0 12px 40px #0000002e;overflow:hidden}.phone-frame__content{flex:1 1 auto;overflow-y:auto;-webkit-overflow-scrolling:touch;padding:20px 16px 28px}.app-header{flex:0 0 auto;background:var(--nhs-blue);color:var(--nhs-white);display:flex;align-items:center;justify-content:space-between;padding:8px 14px;min-height:52px}.nhs-logo{display:inline-flex;align-items:center;justify-content:center;background:var(--nhs-white);color:var(--nhs-blue);font-weight:800;font-size:18px;letter-spacing:.04em;padding:3px 7px;border-radius:2px;line-height:1}.app-header__title{font-size:17px;font-weight:600;flex:1;text-align:center;padding:0 6px}.app-header__icons{display:flex;gap:16px;align-items:center}.app-header__icon{color:var(--nhs-white);display:inline-flex;align-items:center;justify-content:center;cursor:default}.app-header__icon svg{width:24px;height:24px}.online-header{flex:0 0 auto;display:flex;align-items:center;gap:12px;background:var(--nhs-white);padding:12px 16px;border-bottom:4px solid var(--nhs-blue)}.nhs-logo--solid{background:var(--nhs-blue);color:var(--nhs-white)}.online-header__service{font-size:21px;color:var(--nhs-grey-1);line-height:1}.tab-bar{flex:0 0 auto;display:flex;background:var(--nhs-blue)}.tab-bar__item{flex:1;display:flex;flex-direction:column;align-items:center;gap:3px;padding:8px 2px;font-size:11px;color:#ffffffd1;background:none;border:0;cursor:default}.tab-bar__item[aria-current=page]{color:var(--nhs-white);font-weight:600;box-shadow:inset 0 3px 0 var(--nhs-white)}.tab-bar__icon{line-height:1}.tab-bar__icon svg{width:23px;height:23px}.app-footer{margin:28px -16px -28px;padding:20px 16px 24px;border-top:4px solid var(--nhs-blue);background:var(--nhs-page-bg);font-size:14px;color:var(--nhs-grey-1)}.app-footer ul{list-style:none;margin:0;padding:0}.app-footer li{margin-bottom:12px}.app-footer .link-button{color:var(--nhs-blue);text-decoration:underline;font-size:14px}.app-footer__copyright{margin:16px 0 0;color:var(--nhs-black)}.nhs-button-row{display:flex;gap:12px}.nhs-button-row .nhsuk-button{flex:1;margin-bottom:0}.screen-backlink{margin-bottom:8px}.screen-backlink .nhsuk-back-link__link{display:inline-flex;align-items:center;gap:2px;padding-left:0}.screen-backlink .nhsuk-back-link__link .nhsuk-icon__chevron-left{position:static;width:20px;height:20px;margin:0}.identity-card{border:1px solid var(--nhs-grey-4);border-radius:8px;padding:4px 16px;margin:12px 0 20px;background:var(--nhs-white)}.identity-card__row{display:flex;justify-content:space-between;gap:12px;padding:12px 0;border-bottom:1px solid var(--nhs-grey-4)}.identity-card__row:last-child{border-bottom:0}.identity-card__label{color:var(--nhs-grey-1);font-size:14px}.identity-card__value{font-weight:600;text-align:right}.nhs-callout{border-left:5px solid var(--nhs-grey-1);background:#f0f4f5;padding:14px 16px;margin:16px 0}.nhs-callout__title{font-weight:700;margin:0 0 6px}.nhs-callout p{margin:0}.nhs-emergency{border:4px solid var(--nhs-red);border-radius:4px;padding:0 0 16px;margin:16px 0}.nhs-emergency__header{background:var(--nhs-red);color:var(--nhs-white);font-weight:800;font-size:20px;padding:10px 16px}.nhs-emergency__body{padding:4px 16px 0}.nhs-emergency__body ul{padding-left:20px}.nhs-emergency__body li{margin-bottom:6px}.nhsuk-button.nhs-cta{width:100%;margin-bottom:8px}.service-row{display:flex;align-items:center;justify-content:space-between;width:100%;text-align:left;gap:12px;padding:16px 4px;border:0;border-bottom:1px solid var(--nhs-grey-4);background:none;cursor:pointer;font-family:inherit}.service-row__text{display:flex;flex-direction:column;gap:4px}.service-row__title,.service-row:not(:has(.service-row__title)){color:var(--nhs-blue);font-weight:600;font-size:16px;line-height:1.3}.service-row__desc{color:var(--nhs-grey-1);font-weight:400;font-size:14px;line-height:1.35}.service-row:after{content:"›";color:var(--nhs-grey-1);font-size:24px;flex:0 0 auto}.service-row:hover:not(:disabled){background:#f0f4f5}.service-row:disabled{cursor:default}.steps-list{margin:16px 0 0;padding-left:22px}.steps-list li{margin-bottom:12px;line-height:1.4}.info-box{background:var(--nhs-page-bg);padding:18px 16px;margin:22px 0;line-height:1.5}.fake-link{color:var(--nhs-blue);text-decoration:underline}.want-list{list-style:none;padding:0;margin:12px 0 0;display:flex;flex-direction:column;gap:2px}.want-list__item{display:flex;align-items:center;justify-content:space-between;gap:12px;width:100%;text-align:left;background:var(--nhs-blue);color:var(--nhs-white);border:0;padding:14px 16px;font-size:16px;font-family:inherit;cursor:pointer}.want-list__item:after{content:"›";font-size:22px;flex:0 0 auto}.want-list__item:hover:not(:disabled){background:var(--nhs-dark-blue)}.want-list__item:disabled{opacity:.55;cursor:default}.bodymap-toggle{display:flex;justify-content:center;gap:0;margin:6px 0 4px}.bodymap-toggle button{border:1px solid var(--nhs-grey-4);background:var(--nhs-white);color:var(--nhs-blue);font:inherit;font-size:14px;padding:6px 18px;cursor:pointer}.bodymap-toggle button:first-child{border-radius:6px 0 0 6px}.bodymap-toggle button:last-child{border-radius:0 6px 6px 0;border-left:0}.bodymap-toggle button.active{background:var(--nhs-blue);color:var(--nhs-white);border-color:var(--nhs-blue)}.muscle-map{display:flex;flex-direction:column;align-items:center;margin:4px 0 18px}.muscle-map .bodymap-toggle{margin:4px 0}.muscle-map__figure{width:100%;display:flex;justify-content:center;margin:10px 0 4px}.muscle-map__figure svg{height:360px;width:auto;max-width:100%}.muscle-map__figure path{cursor:pointer;transition:fill .12s ease}.muscle-map__figure path:hover{fill:#5b9bd5}.muscle-map .body3d-hint{text-align:center}.bodymap-disclaimer{font-size:12px;color:var(--nhs-grey-1);margin-top:16px;border-top:1px solid var(--nhs-grey-4);padding-top:10px}.symptom-search{width:100%;padding:12px 14px;font-size:16px;border:2px solid var(--nhs-black);border-radius:0;font-family:inherit}.topic-list{list-style:none;padding:0;margin:16px 0 0}.topic-list__item{display:flex;align-items:center;justify-content:space-between;gap:12px;width:100%;text-align:left;padding:14px 4px;border:0;border-bottom:1px solid var(--nhs-grey-4);background:none;font-size:16px;font-weight:600;color:var(--nhs-blue);cursor:pointer;font-family:inherit}.topic-list__item:after{content:"›";color:var(--nhs-grey-1);font-size:24px;flex:0 0 auto}.topic-list__item:hover{background:#f0f4f5}a:focus-visible,button:focus-visible,input:focus-visible,[tabindex]:focus-visible{outline:4px solid var(--nhs-focus);outline-offset:0;box-shadow:0 4px 0 0 var(--nhs-black);background-color:var(--nhs-focus);color:var(--nhs-black)}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.modal-overlay{position:fixed;inset:0;z-index:1100;background:#212b3299;display:flex;align-items:center;justify-content:center;padding:16px}.modal-card{background:var(--nhs-white);max-width:400px;width:100%;border-radius:8px;border-top:6px solid var(--nhs-red);padding:20px}.modal-card h2{margin-top:0}.debug-toggle{position:fixed;right:12px;bottom:12px;z-index:1200;background:var(--nhs-dark-blue);color:#fff;border:0;border-radius:20px;padding:8px 14px;font-size:13px;font-weight:700;cursor:pointer;box-shadow:0 4px 12px #0000004d}.debug-panel{position:fixed;top:var(--ribbon-height);left:0;bottom:0;width:min(440px,92vw);z-index:1150;background:#0b1f33;color:#d7e3f0;display:flex;flex-direction:column;box-shadow:8px 0 24px #0006}.debug-panel__head{display:flex;align-items:center;justify-content:space-between;padding:10px 14px;background:#08182a;border-bottom:1px solid #1c3a52}.debug-panel__title{font-weight:700;font-size:14px}.debug-panel__body{flex:1;overflow-y:auto;padding:12px 14px}.debug-panel h3{font-size:12px;text-transform:uppercase;letter-spacing:.06em;color:#7fa8d4;margin:16px 0 6px}.debug-panel pre{margin:0;white-space:pre-wrap;word-break:break-word;font-size:12px;font-family:Consolas,SFMono-Regular,Menlo,monospace;background:#06121f;padding:10px;border-radius:6px}.debug-pill{display:inline-block;font-size:11px;font-weight:700;padding:2px 8px;border-radius:10px;margin-left:6px}.debug-pill--ok{background:#07502f;color:#7ff0b5}.debug-pill--warn{background:#6b1a12;color:#ffb4a8}.debug-panel__close{background:none;border:1px solid #2b4a66;color:#d7e3f0;border-radius:4px;padding:4px 10px;cursor:pointer}.stack>*+*{margin-top:16px}.text-muted{color:var(--nhs-grey-1)}.center{text-align:center}.link-button{background:none;border:0;padding:0;margin:0;font:inherit;color:var(--nhs-bright-blue);text-decoration:underline;cursor:pointer;text-align:left}.link-button:hover{color:var(--nhs-dark-blue)}.scan{display:flex;flex-direction:column;align-items:center}.scan__video-wrap{position:relative;width:100%;max-width:300px;aspect-ratio:3 / 4;background:#000;border-radius:12px;overflow:hidden;margin:4px auto 12px}.scan__video{width:100%;height:100%;object-fit:cover;transform:scaleX(-1);display:block}.scan__oval{position:absolute;inset:10% 20%;border:3px dashed rgba(255,255,255,.85);border-radius:50%;pointer-events:none}.scan__progress{position:absolute;top:8px;right:8px;background:#000000a6;color:#fff;font-weight:700;font-size:13px;padding:4px 9px;border-radius:12px}.scan__guidance{text-align:center;margin:4px 0;min-height:1.4em}.scan__live{text-align:center;font-weight:700;color:var(--nhs-blue);margin:0 0 8px}.scan__error{width:100%;border-left:5px solid var(--nhs-red);background:#fef0ef;padding:12px 14px;margin:4px 0 12px}.scan__error strong{display:block;margin-bottom:4px}.scan__error p{margin:4px 0 0}.scan__error-tech{font-size:12px;color:var(--nhs-grey-1);font-family:Consolas,SFMono-Regular,Menlo,monospace}.vitals-card{border:1px solid var(--nhs-grey-4);border-radius:8px;padding:4px 16px;margin:12px 0}.vital-row{display:flex;justify-content:space-between;gap:12px;padding:12px 0;border-bottom:1px solid var(--nhs-grey-4)}.vital-row:last-of-type{border-bottom:0}.vital-row__label{color:var(--nhs-grey-1)}.vital-row__value{font-weight:700;font-variant-numeric:tabular-nums;text-align:right}.vitals-card__source{font-size:13px;color:var(--nhs-grey-1);margin:8px 0 12px}.vitals-card__note{font-size:12px;color:var(--nhs-grey-1);margin:0 0 4px;border-top:1px solid var(--nhs-grey-4);padding-top:8px}.binah-mode{display:flex;align-items:center;gap:8px;flex-wrap:wrap;border:1px solid var(--nhs-grey-4);border-left-width:5px;border-radius:6px;padding:8px 12px;margin:0 0 14px;font-size:13px}.binah-mode__dot{width:10px;height:10px;border-radius:50%;flex:0 0 auto}.binah-mode__label{font-weight:700}.binah-mode__sub{color:var(--nhs-grey-1)}.binah-mode--live{border-left-color:var(--nhs-green);background:#eafaf0}.binah-mode--live .binah-mode__dot{background:var(--nhs-green)}.binah-mode--mock{border-left-color:var(--nhs-focus-amber, #ffb81c);background:#fff7e6}.binah-mode--mock .binah-mode__dot{background:var(--nhs-focus-amber, #ffb81c)}.privacy-note{background:#f0f4f5;border-left:5px solid var(--nhs-blue);padding:12px 16px;margin:12px 0;font-size:14px}.call{text-align:center}.call__status{font-size:18px;font-weight:600;margin:6px 0}.call__subtle{color:var(--nhs-grey-1);margin:0 0 6px;font-size:14px}.call__timer{font-size:34px;font-weight:800;font-variant-numeric:tabular-nums;margin:6px 0}.call__spinner{width:48px;height:48px;border:5px solid var(--nhs-grey-4);border-top-color:var(--nhs-blue);border-radius:50%;animation:ctc-spin 1s linear infinite;margin:18px auto}@keyframes ctc-spin{to{transform:rotate(360deg)}}.call__controls{display:flex;gap:14px;justify-content:center;margin:18px 0}.call__btn{width:66px;height:66px;border-radius:50%;border:0;font-size:12px;color:#fff;cursor:pointer;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:3px}.call__btn-icon{font-size:20px;line-height:1}.call__btn--end{background:var(--nhs-red)}.call__btn--mute{background:var(--nhs-grey-1)}.call__btn--mute[aria-pressed=true]{background:var(--nhs-dark-blue)}.keypad{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;max-width:230px;margin:8px auto}.keypad button{padding:14px 0;font-size:18px;border:1px solid var(--nhs-grey-3);background:#fff;border-radius:8px;cursor:pointer;font-family:inherit}.adviser-see{text-align:left}.adviser-see li{margin-bottom:6px}.call__error{border-left:5px solid var(--nhs-red);background:#fef0ef;padding:12px 16px;text-align:left;margin:12px 0}.ctc-hidden{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}.demo-trigger{position:fixed;top:var(--ribbon-height, 52px);left:0;right:0;height:14px;z-index:1040}.demo-bar{position:fixed;top:var(--ribbon-height, 52px);left:0;right:0;z-index:1050;display:flex;align-items:center;gap:6px;padding:6px 10px;background:#fff;color:#1c2733;border-bottom:2px solid var(--accenture-purple);font-size:13px;transform:translateY(-160%);transition:transform .18s ease;box-shadow:0 6px 20px #0f172929}.demo-bar.is-open,.demo-bar:focus-within{transform:translateY(0)}.demo-bar__label{font-weight:700;color:var(--accenture-purple);text-transform:uppercase;letter-spacing:.04em;font-size:11px;padding:0 6px}.demo-talktrack{background:#f4ecff;border:1px solid #e2cfff;border-radius:8px;padding:8px 10px;margin-bottom:10px}.demo-talktrack h4{margin:0 0 4px;color:var(--accenture-purple)}.demo-talktrack p{margin:0;white-space:pre-wrap;font-size:13px;line-height:1.45;color:#2b2b2b}.demo-bar__brand{font-weight:700;color:var(--accenture-purple);white-space:nowrap;margin-right:4px}.demo-bar__spacer{flex:1}.demo-bar__hint{color:#5b6b7d;font-size:12px;font-family:Consolas,SFMono-Regular,Menlo,monospace}.demo-bar button{background:#f0f4f7;color:#1c2733;border:1px solid #cdd6e0;border-radius:6px;padding:5px 10px;cursor:pointer;font:inherit}.demo-bar button:hover{background:#e4e9ef}.demo-bar button[aria-pressed=true],.demo-bar button[aria-expanded=true]{border-color:var(--accenture-purple)}.demo-bar button.demo-bar__go{background:var(--accenture-purple, #a100ff);border-color:var(--accenture-purple, #a100ff);color:#fff;font-weight:600}.demo-bar button.demo-bar__go:hover{background:#8a00d9}.demo-bar button.demo-bar__reset{background:#fff;border-color:var(--accenture-purple, #a100ff);color:var(--accenture-purple, #a100ff);font-weight:600}.demo-bar button.demo-bar__reset:hover{background:#a100ff14}.demo-menu{position:absolute;top:100%;left:8px;width:min(380px,calc(100vw - 16px));background:#fff;color:#1c2733;border:1px solid #cdd6e0;border-top:0;padding:10px 14px 14px;max-height:75vh;overflow:auto;box-shadow:0 12px 30px #0f17292e}.demo-menu h4{margin:12px 0 6px;color:var(--accenture-purple);font-size:11px;text-transform:uppercase;letter-spacing:.06em}.demo-menu h4:first-child{margin-top:0}.demo-menu pre{background:#f4f6f9;color:#1c2733;border:1px solid #e4e9ef;padding:8px;border-radius:6px;font-size:11px;white-space:pre-wrap;word-break:break-word;margin:0}.demo-menu select{width:100%;padding:6px;background:#fff;color:#1c2733;border:1px solid #cdd6e0;border-radius:6px;font:inherit}.demo-menu>button{display:block;width:100%;text-align:left;margin:4px 0}.demo-bar__step{font-size:11px;font-weight:700;color:var(--accenture-purple, #a100ff);white-space:nowrap;margin-right:8px}.demo-path{list-style:none;margin:4px 0 0;padding:0;max-height:230px;overflow:auto}.demo-bar .demo-path__step{display:flex;align-items:center;gap:8px;width:100%;text-align:left;background:none;border:0;padding:4px 6px;border-radius:6px;cursor:pointer;color:#1c2733;font:inherit;font-size:12px}.demo-bar .demo-path__step:hover{background:#a100ff14}.demo-path__dot{width:9px;height:9px;border-radius:50%;border:2px solid #9aa7b4;flex:0 0 auto}.demo-path__step.is-done .demo-path__dot{background:#00703c;border-color:#00703c}.demo-path__step.is-done .demo-path__label{color:#5b6b7d}.demo-bar .demo-path__step.is-current{font-weight:800}.demo-path__step.is-current .demo-path__dot{background:var(--accenture-purple, #a100ff);border-color:var(--accenture-purple, #a100ff);box-shadow:0 0 0 3px #a100ff33}.demo-vitals-form{display:flex;flex-direction:column;gap:6px;margin:4px 0 8px}.demo-vitals-form label{display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:12px;color:#4c6272}.demo-vitals-form input,.demo-vitals-form select{width:120px;background:#fff;color:#1c2733;border:1px solid #cdd6e0;border-radius:6px;padding:4px 8px;font:inherit;font-size:12px}.demo-guide{background:#f4f6f9;border:1px solid #cdd6e0;border-radius:6px;padding:8px 10px;margin:4px 0 8px;font-size:12px}.demo-guide>summary{cursor:pointer;color:var(--accenture-purple, #a100ff);font-weight:600}.demo-guide strong{display:block;margin:8px 0 2px;color:#33424f}.demo-guide ul{margin:0 0 4px;padding-left:18px;color:#4c6272}.demo-guide li{margin-bottom:3px}.demo-seg{display:flex;flex-wrap:wrap;gap:6px;margin:2px 0 4px}.demo-scenario{padding:8px 10px;margin:6px 0}.demo-scenario strong{display:block}.demo-scenario span{display:block;color:#5b6b7d;font-size:12px;margin-top:2px}.demo-scenario.is-active{border-color:var(--accenture-purple);background:#efe6ff}.demo-row{display:flex;justify-content:space-between;gap:12px;padding:4px 0;border-bottom:1px solid #e4e9ef}.demo-toggle{display:flex;align-items:center;gap:8px;padding:6px 0;cursor:pointer}.demo-muted{color:#5b6b7d;font-size:12px}.demo-dot{display:inline-block;width:9px;height:9px;border-radius:50%;margin-right:6px;vertical-align:middle}.demo-dot--ok{background:#39d98a}.demo-dot--bad{background:#ff6b6b}.app-root--guided .nhs-cta:not(.nhsuk-button--secondary):not(.nhsuk-button--warning),.app-root--guided .demo-cue{outline:3px solid var(--accenture-purple);outline-offset:2px;animation:demo-cue-pulse 1.7s ease-in-out infinite}@keyframes demo-cue-pulse{0%,to{outline-color:#a100ff59}50%{outline-color:#a100fff2}}@media(prefers-reduced-motion:reduce){.app-root--guided .nhs-cta,.app-root--guided .demo-cue{animation:none}}.collected-overlay{position:fixed;inset:0;background:#0006;z-index:1100;display:flex;justify-content:flex-end}.collected-panel{width:min(440px,92vw);height:100%;background:var(--nhs-white);box-shadow:-8px 0 30px #0000004d;display:flex;flex-direction:column}.collected-panel__head{display:flex;align-items:center;justify-content:space-between;background:var(--nhs-blue);color:var(--nhs-white);padding:12px 16px;font-weight:700;flex:0 0 auto}.collected-panel__close{background:none;border:0;color:var(--nhs-white);font-size:18px;cursor:pointer}.collected-panel__body{overflow-y:auto;padding:16px;font-size:14px}.collected-section{margin-bottom:18px}.collected-section h3{margin:0 0 8px;font-size:12px;text-transform:uppercase;letter-spacing:.05em;color:var(--nhs-grey-1);border-bottom:1px solid var(--nhs-grey-4);padding-bottom:4px}.collected-row{display:flex;justify-content:space-between;gap:12px;padding:3px 0}.collected-row__k{color:var(--nhs-grey-1)}.collected-row__v{font-weight:600;text-align:right}.collected-steps{margin:0;padding-left:20px}.collected-steps li{margin-bottom:4px}.collected-muted{color:var(--nhs-grey-1);font-size:13px}.collected-payload{background:var(--nhs-page-bg);border-radius:6px;padding:10px;font-size:12px;white-space:pre-wrap;word-break:break-word;margin:8px 0;font-family:Consolas,SFMono-Regular,Menlo,monospace}.collected-bytes{font-size:13px}.collected-pill{display:inline-block;padding:2px 8px;border-radius:10px;font-weight:700;font-size:12px}.collected-pill.ok{background:#e8f5ed;color:var(--nhs-green)}.collected-pill.bad{background:#fdeceb;color:var(--nhs-red)}.collected-gates{list-style:none;margin:0;padding:0;font-size:13px}.collected-gates li{display:grid;grid-template-columns:18px 1fr auto;gap:6px;align-items:baseline;padding:3px 0}.collected-gates .gate__id{font-family:Consolas,monospace;font-size:12px}.collected-gates .gate__result{color:var(--nhs-grey-1);font-size:12px}.collected-gates .gate--ok .gate__mark{color:var(--nhs-green)}.collected-gates .gate--fired{color:var(--nhs-red);font-weight:600}.collected-gates .gate--fired .gate__result{color:var(--nhs-red)}.deflection-badge{display:flex;align-items:center;gap:8px;background:#e8f5ed;border:1px solid var(--nhs-green);border-radius:6px;color:#00592b;font-size:14px;font-weight:600;padding:10px 12px;margin-bottom:16px}.deflection-badge__dot{width:10px;height:10px;border-radius:50%;background:var(--nhs-green);flex:0 0 auto}.deflection-counter{position:fixed;right:16px;bottom:16px;z-index:70;display:flex;align-items:center;gap:12px;background:var(--nhs-blue);color:var(--nhs-white);border-radius:10px;padding:10px 14px;box-shadow:0 6px 20px #00000047;font-family:Frutiger W01,Arial,sans-serif;max-width:280px}.deflection-counter__n{font-size:30px;font-weight:800;line-height:1;min-width:28px;text-align:center}.deflection-counter__label{font-size:13px;font-weight:700;line-height:1.2}.deflection-counter__sub{font-size:11px;opacity:.85;margin-top:2px}.deflection-counter__reset{background:#ffffff26;border:0;color:var(--nhs-white);border-radius:6px;width:26px;height:26px;font-size:15px;cursor:pointer;flex:0 0 auto}.deflection-counter__reset:hover{background:#ffffff4d}.escape-hatch{position:fixed;left:16px;bottom:16px;z-index:70;max-width:320px;background:var(--nhs-white);border:2px solid var(--nhs-red);border-radius:10px;box-shadow:0 6px 20px #00000038;font-family:Frutiger W01,Arial,sans-serif}.escape-hatch__summary{cursor:pointer;list-style:none;padding:10px 14px;font-weight:700;color:var(--nhs-red);display:flex;align-items:center;gap:8px}.escape-hatch__summary::-webkit-details-marker{display:none}.escape-hatch__summary:before{content:"✆";font-size:16px}.escape-hatch[open] .escape-hatch__summary{border-bottom:1px solid var(--nhs-grey-4)}.escape-hatch__body{padding:10px 14px 12px;font-size:13px;line-height:1.4}.escape-hatch__body p{margin:0 0 8px}.escape-hatch__mock{color:var(--nhs-grey-1);font-size:12px;margin-bottom:0!important}.ah-chip{display:inline-flex;align-items:center;gap:6px;background:var(--nhs-grey-5, #f0f4f5);border:1px solid var(--nhs-grey-4, #d8dde0);border-radius:14px;padding:3px 10px 3px 8px;font-size:12px;font-weight:600;color:var(--nhs-grey-1);margin-bottom:12px}.ah-chip__mark{color:#fc2d55;font-size:13px}.health-footnote{color:var(--nhs-grey-1);font-size:12px;margin-top:12px}.health-consent__list{margin:8px 0}.health-pull{text-align:center;padding:12px 0}.health-pull__spinner{width:48px;height:48px;margin:18px auto;border:5px solid var(--nhs-grey-4, #d8dde0);border-top-color:var(--nhs-blue);border-radius:50%;animation:health-pull-spin .9s linear infinite}@keyframes health-pull-spin{to{transform:rotate(360deg)}}.health-pull__bar{width:80%;height:8px;margin:24px auto;border-radius:4px;background:linear-gradient(90deg,var(--nhs-blue) 60%,var(--nhs-grey-4, #d8dde0) 60%)}.health-pull__status{font-weight:600;min-height:1.4em}.health-cards{display:flex;flex-direction:column;gap:12px;margin:16px 0}.health-card{border:1px solid var(--nhs-grey-4, #d8dde0);border-left:4px solid var(--nhs-blue);border-radius:8px;padding:12px 14px;background:var(--nhs-white)}.health-card__label{font-size:12px;text-transform:uppercase;letter-spacing:.04em;color:var(--nhs-grey-1);margin-bottom:4px}.health-card__value{font-size:16px;font-weight:600;line-height:1.35}.health-card__tag{display:inline-block;margin-top:8px;background:var(--nhs-grey-5, #f0f4f5);border-radius:10px;padding:2px 8px;font-size:11px;font-weight:600;color:var(--nhs-grey-1)}@media(prefers-reduced-motion:reduce){.health-pull__spinner{animation:none}}.connlog-overlay{position:fixed;inset:0;z-index:90;background:#0006;display:flex;justify-content:flex-end}.connlog-panel{width:min(560px,96vw);height:100%;background:#0f1b2a;color:#e6edf3;display:flex;flex-direction:column;box-shadow:-8px 0 30px #0006}.connlog-panel__head{display:flex;align-items:center;justify-content:space-between;background:#16263a;padding:12px 16px;font-weight:700;flex:0 0 auto}.connlog-panel__close{background:none;border:0;color:#e6edf3;font-size:18px;cursor:pointer}.connlog-panel__bar{display:flex;align-items:center;gap:10px;padding:8px 16px;border-bottom:1px solid #1d2b3a;flex:0 0 auto}.connlog-toggle{display:flex;align-items:center;gap:6px;font-size:13px}.connlog-spacer{flex:1}.connlog-panel__bar button{background:#1d3148;border:1px solid #2b3a57;color:#e6edf3;border-radius:6px;padding:4px 10px;cursor:pointer;font-size:13px}.connlog-panel__bar button:disabled{opacity:.4;cursor:default}.connlog-panel__body{flex:1;overflow-y:auto;padding:8px 12px 16px}.connlog-hint{color:#8aa0b6;font-size:13px;padding:8px 4px}.connlog-list{list-style:none;margin:0;padding:0;font-family:Consolas,SFMono-Regular,Menlo,monospace;font-size:12px}.connlog-row{display:grid;grid-template-columns:92px 70px 1fr;gap:8px;padding:3px 4px;border-bottom:1px solid #15212f;align-items:baseline}.connlog-row__ts{color:#6f8298}.connlog-row__scope{font-weight:700;text-transform:uppercase;font-size:10px;letter-spacing:.04em}.scope--nice{color:#7fdca0}.scope--cognigy{color:#c89bff}.scope--config{color:#9fc6ff}.scope--resume{color:#ffd479}.scope--cognigy-tx{color:#ff9bd0}.scope--cognigy-rx{color:#7fe0e0}.connlog-row__msg{word-break:break-word}.connlog-row__detail{display:block;color:#8aa0b6}.handover-payload__json{background:var(--nhs-page-bg, #f0f4f5);border-radius:6px;padding:10px;font-size:12px;white-space:pre-wrap;word-break:break-word;max-height:300px;overflow:auto;margin:8px 0;font-family:Consolas,SFMono-Regular,Menlo,monospace}.simscan{text-align:center}.simscan__stage{position:relative;width:240px;height:240px;margin:8px auto 4px}.simscan__video{width:240px;height:240px;object-fit:cover;border-radius:50%;transform:scaleX(-1);background:#0b1f33}.simscan__nocam{width:240px;height:240px;border-radius:50%;background:#0b1f33;color:#aebdd1;display:flex;align-items:center;justify-content:center;padding:20px;font-size:13px}.simscan__face{position:absolute;inset:38px;border:2px dashed rgba(255,255,255,.55);border-radius:50%;pointer-events:none}.simscan__ring{position:absolute;inset:-6px;width:252px;height:252px;transform:rotate(-90deg);pointer-events:none}.simscan__ring-track{fill:none;stroke:#005eb826;stroke-width:6}.simscan__ring-progress{fill:none;stroke:var(--nhs-blue, #005eb8);stroke-width:6;stroke-linecap:round;transition:stroke-dashoffset .2s linear}.simscan__count{position:absolute;right:6px;bottom:6px;min-width:34px;height:34px;padding:0 6px;border-radius:17px;background:var(--nhs-blue, #005eb8);color:#fff;font-weight:800;font-size:15px;display:flex;align-items:center;justify-content:center}.simscan__status{font-weight:700;margin:10px 0 2px;min-height:1.3em}.simscan__sub{font-size:12px;margin:0 0 8px}.body3d{margin:8px 0 4px}.body3d-canvas{height:360px;width:100%;border:1px solid var(--nhs-grey-4, #d8dde0);border-radius:10px;background:linear-gradient(180deg,#eef3f7,#dfe7ee);touch-action:none;overflow:hidden}.body3d-hint{font-size:13px;color:var(--nhs-grey-1);margin:8px 2px}.body3d-actions{display:flex;flex-direction:column;gap:8px}.body3d-row{display:flex;gap:8px}.body3d-row .nhsuk-button{flex:1;margin:0}.body3d-loading{height:360px;display:flex;align-items:center;justify-content:center;color:var(--nhs-grey-1);border:1px dashed var(--nhs-grey-4, #d8dde0);border-radius:10px}.body3d-credit{font-size:11px;color:var(--nhs-grey-3, #aeb7bd);margin:6px 2px 0;text-align:center}.cgy-choose{text-align:left}.cgy-choice{display:block;width:100%;text-align:left;border:2px solid var(--nhs-blue);border-radius:10px;background:var(--nhs-white);padding:14px 16px;margin:10px 0;cursor:pointer}.cgy-choice:hover{background:#f0f4f7}.cgy-choice__title{display:block;font-weight:700;font-size:17px;color:var(--nhs-blue)}.cgy-choice__desc{display:block;font-size:14px;color:var(--nhs-grey-1);margin-top:2px}.cgy-choice--off{border-color:var(--nhs-grey-4, #d8dde0);background:var(--nhs-grey-5, #f0f4f5);cursor:not-allowed;opacity:.65}.cgy-choice--off .cgy-choice__title{color:var(--nhs-grey-1)}.conn-status{margin:16px 0 0;border:1px dashed var(--accenture-purple, #a100ff);border-radius:8px;padding:8px 12px;font-size:12px;background:#a100ff0a;text-align:left}.conn-status__title{font-weight:700;text-transform:uppercase;letter-spacing:.04em;font-size:10px;color:var(--accenture-purple, #a100ff);margin-bottom:4px}.conn-status__row{display:flex;justify-content:space-between;gap:12px;padding:2px 0}.conn-status__row>span{color:var(--nhs-grey-1)}.conn-status__row>strong{text-align:right}.conn-status--ok{color:var(--nhs-green)}.conn-status--warn{color:#b8860b}.conn-status--off{color:var(--nhs-grey-1)}.fusion-card{border:1px solid var(--nhs-grey-4, #d8dde0);border-top:4px solid var(--nhs-blue);border-radius:10px;padding:14px;margin:16px 0;background:var(--nhs-white);text-align:left}.fusion-card__head{margin-bottom:10px}.fusion-card__title{display:block;font-weight:700;font-size:16px}.fusion-card__sub{display:block;font-size:12px;color:var(--nhs-grey-1)}.fusion-block{margin-top:12px;border-top:1px solid var(--nhs-grey-5, #f0f4f5);padding-top:10px}.fusion-block__h{font-size:11px;text-transform:uppercase;letter-spacing:.04em;color:var(--nhs-grey-1);margin-bottom:6px}.fusion-row{display:flex;justify-content:space-between;gap:12px;padding:2px 0;font-size:14px}.fusion-row__k{color:var(--nhs-grey-1)}.fusion-row__v{font-weight:600;text-align:right}.fusion-answers{list-style:none;margin:0;padding:0;font-size:13px}.fusion-answers li{display:flex;justify-content:space-between;gap:12px;padding:2px 0}.fusion-answers strong{text-align:right}.fusion-chip{display:inline-block;background:var(--nhs-grey-5, #f0f4f5);border-radius:10px;padding:2px 8px;font-size:11px;font-weight:700;color:var(--nhs-grey-1);margin-bottom:4px}.fusion-vitals{margin-bottom:8px}.fusion-muted{color:var(--nhs-grey-1);font-size:12px;margin-top:10px}.fusion-overlay{position:fixed;inset:0;z-index:80;background:#00000073;display:flex;align-items:center;justify-content:center;padding:16px}.fusion-modal{position:relative;width:min(460px,94vw);max-height:88vh;overflow-y:auto;background:var(--nhs-white);border-radius:12px;padding:12px 16px 16px}.fusion-modal__close{position:absolute;top:8px;right:10px;background:none;border:0;font-size:18px;cursor:pointer;color:var(--nhs-grey-1)}.phonehop-overlay{position:fixed;inset:0;z-index:85;background:#00000073;display:flex;align-items:center;justify-content:center;padding:16px}.phonehop-modal{position:relative;width:min(380px,94vw);background:var(--nhs-white);border-radius:12px;padding:16px 18px 18px;text-align:center}.phonehop-modal__close{position:absolute;top:8px;right:10px;background:none;border:0;font-size:18px;cursor:pointer;color:var(--nhs-grey-1)}.phonehop-qr{width:220px;height:220px;margin:8px auto;display:block;border:1px solid var(--nhs-grey-4, #d8dde0);border-radius:8px}.phonehop-muted{color:var(--nhs-grey-1);font-size:12px;margin:8px 0 12px}.demo-menu .demo-cue{position:relative;outline:2px solid #ffb81c;outline-offset:-2px}.demo-menu .demo-cue:after{content:"▶ demo";position:absolute;right:8px;top:50%;transform:translateY(-50%);font-size:10px;font-weight:700;color:#946200;background:#fff3cd;border-radius:8px;padding:1px 6px}.abandon-overlay{position:fixed;inset:0;z-index:86;background:#00000073;display:flex;align-items:center;justify-content:center;padding:16px}.abandon-modal{position:relative;width:min(420px,94vw);max-height:88vh;overflow-y:auto;background:var(--nhs-white);border-radius:12px;padding:16px 18px 18px}.abandon-modal__close{position:absolute;top:8px;right:10px;background:none;border:0;font-size:18px;cursor:pointer;color:var(--nhs-grey-1)}.abandon-badge{display:inline-block;background:#fff8e6;color:#8a6a00;border-radius:10px;padding:2px 10px;font-size:12px;font-weight:700;margin-bottom:8px}.abandon-note{margin-top:14px;padding-top:10px;border-top:1px solid #e3e8ee;font-size:12px;font-style:italic}.abandon-grid{display:grid;grid-template-columns:130px 1fr;gap:4px 10px;margin:8px 0 0;font-size:14px}.abandon-grid dt{color:var(--nhs-grey-1);font-size:12px}.abandon-grid dd{margin:0;font-weight:600}.abandon-answers{margin:0;padding-left:16px;font-weight:400}.adm-warn{background:#fff8e6;border:1px solid #ffc107;color:#664d03;border-radius:6px;padding:8px 12px;margin:8px 0;font-size:13px}.adm-warn ul{margin:4px 0 0;padding-left:18px}.warm-handoff .call__spinner{margin:14px auto}.screen-pop{margin:18px 0;border-radius:10px;overflow:hidden;border:1px solid #1d2b3a;background:#0f1b2a;color:#e6edf3;text-align:left;font-size:13px}.screen-pop__head{display:flex;align-items:center;gap:8px;background:#16263a;padding:8px 12px;font-weight:700;font-size:12px;letter-spacing:.03em;text-transform:uppercase;color:#9fc6ff}.screen-pop__dot{width:8px;height:8px;border-radius:50%;background:#36c275}.screen-pop__body{padding:12px}.screen-pop__grid{display:grid;grid-template-columns:130px 1fr;gap:4px 10px;margin:0}.screen-pop__grid dt{color:#8aa0b6;font-size:11px;text-transform:uppercase;letter-spacing:.03em;padding-top:2px}.screen-pop__grid dd{margin:0;font-weight:600}.screen-pop__grid code{background:#1d3148;border-radius:4px;padding:1px 6px;color:#ffd479}.screen-pop__wear{margin-top:12px;border-top:1px solid #1d2b3a;padding-top:10px}.screen-pop__wear-head{font-size:11px;text-transform:uppercase;letter-spacing:.03em;color:#8aa0b6;margin-bottom:4px}.screen-pop__wear-sum{font-weight:600;margin:0 0 8px}.screen-pop__caveat{background:#3a2410;border:1px solid #a86a1f;color:#ffd9a8;border-radius:6px;padding:8px 10px;font-size:12px;line-height:1.4}.screen-pop__bytes{margin-top:10px;font-family:Consolas,monospace;font-size:12px;color:#7fdca0}.screen-pop__bytes.over{color:#ff8b7e;font-weight:700}.native-sheet-scrim{position:relative;margin:-8px -4px 0;min-height:460px;border-radius:8px;overflow:hidden;display:flex;flex-direction:column;align-items:center;justify-content:center}.faux999{position:absolute;inset:0;padding:16px;background:#fbeceb;border-top:6px solid var(--nhs-red);filter:blur(.4px);opacity:.55;pointer-events:none;overflow:hidden}.faux999__title{color:var(--nhs-red);font-size:26px;font-weight:800;margin:4px 0 12px}.faux999__list{list-style:disc;padding-left:20px;color:var(--nhs-black);font-size:14px}.faux999__list li{margin-bottom:10px}.native-sheet{position:relative;z-index:1;width:min(300px,88%);background:#f8f8fafa;border-radius:16px;box-shadow:0 18px 50px #00000059;padding:18px 0 0;text-align:center;overflow:hidden}.native-sheet__logo{margin:0 auto 10px}.native-sheet__title{font-size:18px;font-weight:700;margin:0 16px 6px;color:#111}.native-sheet__body{font-size:13px;color:#333;margin:0 16px 14px;line-height:1.4}.native-sheet__actions{display:flex;border-top:1px solid #c9c9cf}.native-sheet__actions--stacked{flex-direction:column}.native-sheet__btn{flex:1;background:transparent;border:0;border-right:1px solid #c9c9cf;padding:13px 8px;font:inherit;font-size:16px;color:#0a84ff;cursor:pointer}.native-sheet__btn:last-child{border-right:0}.native-sheet__actions--stacked .native-sheet__btn{border-right:0;border-bottom:1px solid #c9c9cf}.native-sheet__actions--stacked .native-sheet__btn:last-child{border-bottom:0}.native-sheet__btn:hover{background:#0a84ff14}.native-sheet__footer{position:relative;z-index:1;margin:14px 0 0;font-size:12px;color:var(--nhs-grey-1)}.chat{display:flex;flex-direction:column;gap:8px;padding:4px 0 8px}.chat__who{font-size:12px;font-weight:700;color:var(--nhs-grey-1)}.chat__bubble{max-width:85%;padding:10px 13px;border-radius:16px;font-size:15px;line-height:1.35}.chat__bubble--bot{align-self:flex-start;background:#eaf0f5;color:var(--nhs-black);border-bottom-left-radius:4px}.chat__bubble--user{align-self:flex-end;background:var(--nhs-blue);color:#fff;border-bottom-right-radius:4px}.chat--human .chat__bubble--bot{background:#e7f3ec}.chat--webrtc-voice .chat__bubble--bot{background:#efe7f6}.chat__hint{font-size:13px;color:var(--nhs-grey-1);margin:2px 0}.chat__chips{display:flex;flex-wrap:wrap;gap:8px;margin-top:6px}.chat__chip{background:#fff;border:2px solid var(--nhs-blue);color:var(--nhs-blue);border-radius:18px;padding:8px 14px;font:inherit;font-size:14px;font-weight:600;cursor:pointer}.chat__chip:hover{background:var(--nhs-blue);color:#fff}.photo-upload__controls{display:flex;flex-direction:column;gap:10px;margin:12px 0}.photo-upload__pick{text-align:center;cursor:pointer}.photo-upload__thumb{display:block;max-width:100%;max-height:240px;border-radius:10px;border:1px solid var(--nhs-grey-4);margin:12px 0}.crm-cards{display:flex;flex-direction:column;gap:10px;margin:12px 0}.crm-card{text-align:left;background:#fff;border:1px solid var(--nhs-grey-4);border-left:5px solid var(--accenture-purple, #a100ff);border-radius:8px;padding:12px 14px;font:inherit;cursor:pointer}.crm-card:hover{background:var(--nhs-page-bg)}.crm-card strong{display:block;color:var(--nhs-black);margin-bottom:3px}.crm-card span{font-size:13px;color:var(--nhs-grey-1)}.channel-escalation__badge{display:inline-block;background:#fff3e6;color:#b35309;border:1px solid #f0b27a;border-radius:14px;padding:4px 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8px}.bs__txn{display:flex;justify-content:space-between;align-items:center;padding:10px 2px;border-bottom:1px solid #eef1f4;font-size:14px}.bs__pos{color:#1b6b3a}.bs__confirm{background:#f0f7f1;color:#1b6b3a;border-radius:12px;padding:16px}.bs__chart{background:#fff;border-radius:12px;padding:14px}.bs__spark{color:var(--bank-red);width:100%;height:70px;display:block}.bs__chartfoot{display:flex;justify-content:space-between;font-size:12px;color:#6b7886;margin-top:4px}.bs__bar{margin-bottom:12px}.bs__barhead{display:flex;justify-content:space-between;font-size:13px;margin-bottom:4px}.bs__bartrack{height:8px;background:#e9edf1;border-radius:6px;overflow:hidden}.bs__barfill{height:100%;background:var(--bank-red)}.bs__agenthead{display:flex;align-items:center;gap:8px;padding:12px 16px;background:var(--bank-ink);color:#fff;font-weight:700}.bs__rendered{margin-left:auto;font-size:10px;font-weight:600;color:#ff9aa3;background:#db00112e;padding:2px 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0;color:#4a5a6b}.bs__cardstrong{font-weight:800;color:var(--bank-ink)}.bs__cardfoot{font-size:11px;color:#8a97a5;margin-top:8px}.bs__choices{display:flex;flex-direction:column;gap:8px;align-self:stretch}.bs__choice{background:#fff;border:1.5px solid var(--bank-red);color:var(--bank-red);border-radius:12px;padding:11px;font:inherit;font-weight:700;cursor:pointer}.bs__choice:hover{background:var(--bank-red);color:#fff}.bs__composer{display:flex;gap:8px;padding:10px 12px;background:#fff;border-top:1px solid #e9edf1}.bs__composer input{flex:1;border:1px solid #d9e0e7;border-radius:999px;padding:9px 14px;font:inherit}.bs__composer button{width:38px;border:0;border-radius:50%;background:var(--bank-red);color:#fff;font-size:16px;cursor:pointer}.bankphone.is-nobadges .bs__rendered{display:none}.bs__reset{margin-left:8px;background:#ffffff24;border:0;color:#fff;font:inherit;font-size:11px;font-weight:700;padding:4px 9px;border-radius:999px;cursor:pointer}.bs__reset:hover{background:#ffffff42}.bs__caps{margin-top:2px}.bs__capgroup{margin-top:10px}.bs__capcat{font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.05em;color:var(--bank-red);margin-bottom:6px}.bs__morechips{display:flex;flex-wrap:wrap;gap:6px}.bs__chip--ghost{background:#fff;border-color:#e0e6ec;color:#3c4a59}.bs__more{align-self:stretch;margin-top:4px;border-top:1px dashed #dde3e9;padding-top:10px}.bs__moretitle{font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.05em;color:#8a97a5;margin-bottom:6px}.bs__widget{background:#fff;border:1px solid #e9edf1;border-top:3px solid var(--bank-red);border-radius:12px;padding:12px;margin-top:8px}.bs__widget .is-neg,.bs__linechart{color:var(--bank-red)}.bs__linechart svg{width:100%;height:84px;display:block}.bs__progress 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#e6eef5;color:#4a5a6b}.air__strong{font-weight:800;color:var(--ink)}.air__confirm{margin-top:12px;background:var(--air);color:#fff;border:0;border-radius:10px;padding:11px 20px;font:inherit;font-weight:800;cursor:pointer}.air__confirm:hover{background:var(--air-dk)}.air__confirmed{margin-top:12px;background:#e8f6ef;border:1px solid #bfe6cd;color:#0a6e54;border-radius:10px;padding:11px 14px;font-size:13px;font-weight:600}.air__seatmap{background:#fff;border:1px solid #e6eef5;border-radius:10px;padding:10px}.air__seatmaphead{font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.04em;color:#8a97a5;margin-bottom:8px}.air__seatrow{display:flex;align-items:center;gap:4px;margin-bottom:4px}.air__seatno{width:22px;font-size:11px;color:#8a97a5;text-align:right;margin-right:4px}.air__seat{width:22px;height:22px;border-radius:5px;background:#eef2f6;display:grid;place-items:center;font-size:11px;color:#8a97a5}.air__seat.is-aisleedge{margin-right:10px}.air__seat.is-sel{background:var(--air);color:#fff;font-weight:800;box-shadow:0 0 0 3px #0b6fb833}.addemo--retail{--ad-accent: #ef5b3b}.retail{--nw: #ef5b3b;--nw-dk: #cf4019;--ink: #16202c;display:flex;flex-direction:column;align-items:center;gap:14px;width:100%}.retail__bar{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;width:420px;max-width:92vw}.retail__title{font-weight:800;font-size:14px;display:flex;align-items:center;gap:8px;color:var(--ink)}.retail__logo{color:var(--nw);font-size:16px}.np{position:relative;width:384px;height:720px;max-width:92vw;background:#14181f;border-radius:46px;padding:12px;box-shadow:0 24px 60px #0f172959}.np__notch{position:absolute;top:14px;left:50%;transform:translate(-50%);width:120px;height:22px;background:#14181f;border-radius:0 0 14px 14px;z-index:3}.npapp{height:100%;background:#f5f6f8;border-radius:34px;overflow:hidden;display:flex;flex-direction:column;font-family:-apple-system,Segoe UI,system-ui,sans-serif;color:var(--ink)}.npapp__status{display:flex;justify-content:space-between;padding:8px 22px 4px;font-size:12px;font-weight:700}.npapp__screen{flex:1;overflow-y:auto;padding:12px 14px 18px;display:flex;flex-direction:column;gap:10px}.np__idle{color:#8a97a5;font-size:13px;text-align:center;padding:30px 10px}.np__push{margin:6px 12px 0;background:#ffffffeb;backdrop-filter:blur(8px);border-radius:16px;padding:11px 13px;box-shadow:0 8px 24px #0f17292e;animation:nppush .4s ease}@keyframes nppush{0%{transform:translateY(-12px);opacity:0}to{transform:translateY(0);opacity:1}}.np__pushbrand{font-size:11px;font-weight:800;color:var(--nw-dk);text-transform:uppercase;letter-spacing:.04em}.np__pushtitle{font-weight:800;font-size:14px;margin:2px 0}.np__pushbody{font-size:12px;color:#5b6b7d}.np__muted{color:#8a97a5;font-size:12px}.np__order{display:flex;align-items:center;gap:11px;background:#fff;border-radius:14px;padding:12px}.np__orderemoji{font-size:30px}.np__ordername{font-weight:800;font-size:14px}.np__event{background:#fff7f4;border:1px solid #f6d6cb;border-radius:12px;padding:11px}.np__eventhead{font-weight:800;font-size:13px;color:var(--nw-dk);margin-bottom:4px}.np__did{background:#fff;border-radius:14px;padding:12px}.np__didhead{font-weight:800;font-size:13px;color:var(--nw);margin-bottom:8px}.np__action{display:flex;align-items:flex-start;gap:9px;padding:7px 0;border-bottom:1px solid #f0f3f6;font-size:13px;animation:npreveal .35s ease}.np__action:last-child{border-bottom:0}@keyframes npreveal{0%{transform:translate(-8px);opacity:0}to{transform:translate(0);opacity:1}}.np__actiontick{width:19px;height:19px;border-radius:50%;background:#18a86f;color:#fff;display:grid;place-items:center;font-size:11px;font-weight:800;flex:0 0 auto}.np__actionemoji{font-size:17px}.np__eta{background:#eef7f1;border-radius:12px;padding:11px;font-size:13px;color:#0a6e54;text-align:center}.np__accept{background:var(--nw);color:#fff;border:0;border-radius:12px;padding:13px;font:inherit;font-weight:800;font-size:15px;cursor:pointer}.np__accept:hover{background:var(--nw-dk)}.np__speak{background:none;border:0;color:#5b6b7d;font:inherit;font-size:13px;cursor:pointer;text-decoration:underline;padding:4px}.np__done{background:#e9f7ef;border:1px solid #bfe6cd;border-radius:16px;padding:18px;text-align:center}.np__donetick{width:46px;height:46px;border-radius:50%;background:#18a86f;color:#fff;display:grid;place-items:center;font-size:24px;font-weight:800;margin:0 auto 8px}.np__donetitle{font-weight:800;font-size:16px;color:#0a6e54;margin-bottom:4px}.addemo--stream{--ad-accent: #8b2fc9}.stream{--sh: #b15cff;--sh-dk: #8b2fc9;--bg: #15131c;--panel: #1e1b29;--line: #2c2738;--txt: #e7e2f0;--mut: #9b93af;width:1080px;max-width:96vw;background:var(--bg);border-radius:14px;overflow:hidden;box-shadow:0 24px 60px #0f172966;font-family:-apple-system,Segoe UI,system-ui,sans-serif;color:var(--txt)}.stream__bar{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;padding:12px 16px;background:#110f17;border-bottom:1px solid var(--line)}.stream__title{font-weight:800;font-size:15px;display:flex;align-items:center;gap:8px}.stream__logo{color:var(--sh);font-size:16px}.stream .ad-reset{background:#251f31;border-color:var(--line);color:var(--txt)}.stream .ad-seg{background:#251f31;border-color:var(--line)}.stream .ad-seg button{background:#251f31;color:var(--mut);border-left-color:var(--line)}.stream .ad-toggle,.stream .ad-step{color:var(--mut)}.stream__zones{display:grid;grid-template-columns:260px 1fr 280px;min-height:560px}.stream__zhead{font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.06em;color:var(--sh);margin-bottom:10px}.stream__ctx{padding:16px;border-right:1px solid var(--line)}.stream__cust{font-weight:800;font-size:16px;margin-bottom:8px}.stream__crow{display:flex;justify-content:space-between;gap:8px;font-size:13px;padding:4px 0;color:var(--mut)}.stream__crow span:last-child{color:var(--txt)}.stream__watch{font-size:12px;color:var(--mut);padding:3px 0}.stream__unfin{margin-top:8px;background:#b15cff24;color:#d8b4ff;border-radius:8px;padding:7px 10px;font-size:12px}.stream__offer{padding:16px;display:flex;flex-direction:column;gap:10px}.stream__idle{color:var(--mut);font-size:13px}.stream__intent{background:#e2434b29;color:#ff8e93;border:1px solid rgba(226,67,75,.3);border-radius:10px;padding:10px 12px;font-weight:700;font-size:13px}.stream__building{display:flex;align-items:center;gap:9px;color:var(--mut);font-size:13px}.stream__shimmer{width:16px;height:16px;border-radius:50%;border:2px solid var(--line);border-top-color:var(--sh);animation:shspin .8s linear infinite}@keyframes shspin{to{transform:rotate(360deg)}}.stream__opts{display:flex;flex-direction:column;gap:9px}.stream__opt{position:relative;background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:12px;animation:shreveal .35s ease}@keyframes shreveal{0%{transform:translateY(8px);opacity:0}to{transform:translateY(0);opacity:1}}.stream__opt.is-rec{border-color:var(--sh);box-shadow:0 0 0 1px var(--sh),0 8px 24px #8b2fc940}.stream__recbadge{position:absolute;top:-9px;left:12px;background:var(--sh-dk);color:#fff;font-size:9px;font-weight:800;text-transform:uppercase;letter-spacing:.04em;padding:2px 7px;border-radius:6px}.stream__opttitle{font-weight:800;font-size:14px}.stream__optdetail{font-size:12px;color:var(--mut);margin:2px 0 8px}.stream__optfoot{display:flex;align-items:center;justify-content:space-between;gap:8px;flex-wrap:wrap}.stream__chip{font-size:11px;font-weight:700;background:#b15cff29;color:#d8b4ff;border-radius:999px;padding:3px 9px}.stream__margin{font-size:11px;color:var(--mut)}.stream__present{margin-top:4px;align-self:flex-start;background:var(--sh-dk);color:#fff;border:0;border-radius:10px;padding:11px 22px;font:inherit;font-weight:800;cursor:pointer}.stream__present:hover{background:var(--sh)}.stream__retained{background:#18a86f24;border:1px solid rgba(24,168,111,.35);border-radius:12px;padding:13px}.stream__retainedhead{font-weight:800;color:#5fdcb6;margin-bottom:4px}.stream__muted{color:var(--mut);font-size:13px;line-height:1.5}.stream__talk{padding:16px;border-left:1px solid var(--line);background:#181522}.stream__talkline{display:flex;gap:9px;font-size:13px;color:var(--txt);line-height:1.4;padding:8px 0;border-bottom:1px solid var(--line);animation:shreveal .35s ease}.stream__talkline:last-child{border-bottom:0}.stream__talknum{flex:0 0 20px;width:20px;height:20px;border-radius:50%;background:var(--sh-dk);color:#fff;display:grid;place-items:center;font-size:11px;font-weight:800}.addemo--insure{--ad-accent: #2f6fed}.insure{--ac: #3b82f6;--ac-dk: #2f6fed;--bg: #0e1626;--panel: #152138;--line: #24344f;--txt: #dbe6f5;--mut: #8a9bb5;--red: #ef4d56;--amber: #f5a623;--green: #18a86f;width:1080px;max-width:96vw;background:var(--bg);border-radius:14px;overflow:hidden;box-shadow:0 24px 60px #080c1680;font-family:-apple-system,Segoe UI,system-ui,sans-serif;color:var(--txt)}.insure__bar{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap;padding:12px 16px;background:#0a1120;border-bottom:1px solid var(--line)}.insure__title{font-weight:800;font-size:15px;display:flex;align-items:center;gap:8px}.insure__logo{color:var(--ac);font-size:16px}.insure .ad-reset{background:#1b2942;border-color:var(--line);color:var(--txt)}.insure .ad-seg{background:#1b2942;border-color:var(--line)}.insure .ad-seg button{background:#1b2942;color:var(--mut);border-left-color:var(--line)}.insure .ad-toggle,.insure .ad-step{color:var(--mut)}.insure__counters{display:grid;grid-template-columns:repeat(3,1fr);gap:12px;padding:14px 16px}.insure__counter{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:12px 14px}.insure__cval{font-size:26px;font-weight:800;font-variant-numeric:tabular-nums;display:flex;align-items:baseline;gap:8px}.insure__cval.is-surge{color:var(--amber);font-size:18px}.insure__drop{font-size:11px;font-weight:800;color:var(--green);background:#18a86f29;border-radius:999px;padding:2px 8px}.insure__clabel{font-size:12px;color:var(--mut);margin-top:2px}.insure__main{display:grid;grid-template-columns:1fr 320px;gap:14px;padding:0 16px 16px}.insure__mapwrap{position:relative;background:var(--panel);border:1px solid var(--line);border-radius:14px;padding:10px}.insure__mapidle{position:absolute;inset:0;display:grid;place-items:center;text-align:center;color:var(--mut);font-size:13px;padding:20px;z-index:2}.insure__map{width:100%;height:auto;display:block;border-radius:10px}.insure__sea{fill:#0c1322}.insure__land{fill:#1b2c49;stroke:#2c456e;stroke-width:1.5}.insure__regionline{stroke:#2c456e;stroke-width:1;opacity:.6}.insure__footprint{fill:#f5a6231a;stroke:var(--amber);stroke-width:2;stroke-dasharray:6 5;animation:insfade .5s ease}.insure__footprint.is-active{fill:#ef4d5624;stroke:var(--red)}@keyframes insfade{0%{opacity:0}to{opacity:1}}.insure__clusterring{fill:none;stroke:var(--red);stroke-width:2;opacity:.5;transform-origin:center;transform-box:fill-box;animation:inspulse 1.8s ease-out infinite}@keyframes inspulse{0%{transform:scale(.7);opacity:.6}to{transform:scale(1.25);opacity:0}}.insure__dot{animation:inspop .3s ease}@keyframes inspop{0%{r:0;opacity:0}to{opacity:1}}.insure__dot.is-other{fill:#5b8def}.insure__dot.is-pending{fill:var(--amber)}.insure__dot.is-cluster{fill:var(--red)}.insure__dot.is-triaged{fill:var(--green)}.insure__pin{fill:var(--ac);stroke:#fff;stroke-width:1.5}.insure__pindot{fill:#fff}.insure__adjuster{animation:inspop .35s ease}.insure__eventlabel{fill:var(--red);font-size:14px;font-weight:800}.insure__legend{display:flex;gap:14px;flex-wrap:wrap;margin-top:8px;font-size:11px;color:var(--mut)}.insure__legend span{display:inline-flex;align-items:center;gap:5px}.insure__lg{width:10px;height:10px;border-radius:50%;display:inline-block}.insure__lg.is-other{background:#5b8def}.insure__lg.is-cluster{background:var(--red)}.insure__lg.is-triaged{background:var(--green)}.insure__side{display:flex;flex-direction:column;gap:10px;min-width:0}.insure__correlate{background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:12px}.insure__correlate.is-on{border-color:var(--red);box-shadow:0 0 0 1px #ef4d5666}.insure__corrhead{font-weight:800;font-size:16px;color:#ff9aa0}.insure__corrsub{font-size:12px;color:var(--mut);margin:2px 0 6px}.insure__corrrow{display:flex;justify-content:space-between;font-size:13px;padding:3px 0;color:var(--mut)}.insure__corrrow span:last-child{color:var(--txt)}.insure__actionshead{font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.06em;color:var(--ac);margin-top:4px}.insure__actionsidle{font-size:12px;color:var(--mut)}.insure__action{display:flex;align-items:flex-start;gap:9px;background:var(--panel);border:1px solid var(--line);border-radius:10px;padding:10px;font-size:12px;animation:insslide .35s ease}@keyframes insslide{0%{transform:translate(8px);opacity:0}to{transform:translate(0);opacity:1}}.insure__actionicon{font-size:17px}.insure__muted{color:var(--mut);line-height:1.45}.insure__resolved{background:#18a86f24;border:1px solid rgba(24,168,111,.35);border-radius:10px;padding:11px;font-size:12px;color:#7fe3bc}